Terms & Services
Terms of Service – Kokan Quality
OVERVIEW
Welcome to Kokan Quality.
The terms “we”, “us” and “our” refer to Kokan Quality. Kokan Quality operates this website and online store, including all related information, tools, products and services to provide customers with a seamless shopping experience.
Our store is powered by Shopify, which allows us to sell our products and services online.
By visiting our website or purchasing from us, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree with these Terms, please do not use our website or services.
SECTION 1 – ACCESS AND ACCOUNT
By using our services, you confirm that:
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You are at least the legal age in your country or region.
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Any information you provide such as email, shipping address, and payment details is accurate and complete.
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You are responsible for maintaining the confidentiality of your account information.
You may not transfer or sell your account to another person.
SECTION 2 – PRODUCTS
We make every effort to display our products as accurately as possible. However:
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Product appearance or color may vary depending on your device screen.
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Product availability may change without notice.
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We reserve the right to discontinue any product at any time.
All products offered by Kokan Quality are traditional Konkan food products and dried seafood items.
SECTION 3 – ORDERS
When you place an order on our website:
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You are making an offer to purchase our products.
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We reserve the right to accept or decline your order.
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Orders are confirmed only after payment is successfully processed.
Once an order is confirmed, cancellation may not be possible.
All returns or refunds are subject to our Refund Policy.
SECTION 4 – PRICES AND BILLING
Prices listed on our website:
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May change without prior notice.
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May not include taxes, shipping or handling charges.
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Are confirmed at the time of checkout.
You agree to provide accurate payment and billing information when placing an order.
SECTION 5 – SHIPPING AND DELIVERY
We strive to deliver products within the estimated delivery time.
However:
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Delivery timelines are estimates only.
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Delays caused by shipping partners, weather conditions, or other external factors are beyond our control.
Once products are handed over to the courier partner, the risk of delivery passes to the customer.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website including:
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logos
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product images
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graphics
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text
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designs
belongs to Kokan Quality and is protected by intellectual property laws.
You may not reproduce, distribute, or reuse any content without written permission.
SECTION 7 – THIRD-PARTY TOOLS
Our website may provide access to tools or services provided by third parties.
These tools are provided “as is” and we are not responsible for their functionality or reliability.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for:
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the content
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policies
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services
of these external websites.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify.
However, all purchases made through this website are transactions directly between the customer and Kokan Quality.
Shopify is not responsible for product quality, shipping, or customer service.
SECTION 10 – PRIVACY POLICY
All personal information collected through our website is governed by our Privacy Policy.
By using our services, you agree to the collection and use of your information as described in that policy.
SECTION 11 – CUSTOMER FEEDBACK
If you submit reviews, suggestions, or feedback to us:
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We may use that feedback for improving our services.
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You grant us permission to display or use your feedback publicly.
We reserve the right to remove inappropriate or offensive content.
SECTION 12 – ERRORS AND OMISSIONS
Occasionally, information on our website may contain errors related to:
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product descriptions
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pricing
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availability
We reserve the right to correct these errors and update information without prior notice.
SECTION 13 – PROHIBITED USES
You may not use this website:
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for unlawful activities
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to violate intellectual property rights
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to distribute harmful software
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to misuse customer data
Violation of these rules may result in termination of access to our services.
SECTION 14 – TERMINATION
We reserve the right to terminate or suspend access to our website if users violate these Terms of Service.
SECTION 15 – DISCLAIMER OF WARRANTIES
Our products and services are provided “as is” and “as available.”
We do not guarantee that:
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the website will always be error-free
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services will be uninterrupted
Use of our services is at your own risk.
SECTION 16 – LIMITATION OF LIABILITY
Kokan Quality will not be liable for:
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indirect damages
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loss of profits
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delivery delays
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misuse of products